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Privacy Policy

Privacy Policy

This Privacy Policy explains how Lorry Factory processes personal data when users visit lorryfactorygold.lol, register for courses, or communicate with us. It describes the types of information we collect, the purposes for which we use it, the circumstances in which we share it, and the choices available to users.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Purpose

How We Use Data

We use personal data to provide and manage course access, process registrations, communicate with users, respond to inquiries, maintain accounts, improve site performance, monitor security, prevent misuse, complete transactions, and meet legal or contractual obligations. We may also use aggregated or de-identified information for internal analysis and service improvement.

We process data only for operational, administrative, and compliance purposes tied to the site.
02 · Sharing

Service Providers

We may share personal data with vendors and contractors that support hosting, analytics, payment processing, communications, customer support, and similar operational services. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their assigned functions.
03 · Legal basis

Legal Disclosures

We may share personal data with courts, regulators, law enforcement, or other authorities when required to comply with law, respond to lawful requests, protect our rights, or address security or fraud concerns. We may also disclose information in connection with legal claims or investigations where permitted.

We disclose information to public authorities only when a valid legal basis requires it.
User Rights

Your Rights

Users may request access to their personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where the law allows. In some cases, we may need to retain limited information for security, compliance, or recordkeeping purposes.

Available rights may depend on the nature of the request and applicable law.
Requests

How to Make a Request

To protect privacy and security, we may ask for information needed to verify a request before acting on it. We will review requests within a reasonable period and respond in accordance with applicable law. If a request cannot be fully honored, we will explain the reason where permitted.

Requests are handled after reasonable verification of identity and scope.
Data Retention

Data Retention

Retention periods vary by record type and purpose. Account, enrollment, and transaction records are kept for the period needed to operate the service, resolve disputes, maintain security, and satisfy legal, accounting, or tax requirements. When data is no longer needed, we delete it, anonymize it, or restrict it where deletion is not immediately possible.

We keep information only for as long as needed for the stated purpose or to meet legal obligations.
Policy Updates

Policy Changes

If we make material changes, we will post the revised version on the site and update the effective date where appropriate. Continued use of the site after an update means the revised notice applies to future processing, subject to any legal requirements that call for additional notice.

We review this notice from time to time and update it when our practices or legal obligations change.

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may collect identification details, contact information, account credentials, course enrollment data, payment-related records where applicable, communications, and technical data such as device, browser, and usage information. We also process information submitted through forms, support requests, surveys, and other interactions with the site.

The categories of data collected depend on how users interact with the site and course services.
02 · Sources

Sources of Data

We receive personal data directly from users when they create accounts, enroll in courses, submit inquiries, or otherwise use the site. We also obtain data automatically through cookies and similar technologies, and from third parties that help us provide payment processing, analytics, hosting, or related operational services.

Information comes from users, site activity, and service providers involved in operating the platform.
03 · Cookies

Cookie Types

Our site may use essential cookies needed for security, session management, and basic operation. We may also use functional cookies to remember settings, analytics cookies to understand site use, and similar technologies that help us improve performance and content delivery. These tools may collect technical identifiers and usage patterns.

We use cookies that support core functions, performance measurement, and preference storage.
04 · Controls

Cookie Controls

Users may manage cookies through their browser settings and, where available, through on-site preference controls. Blocking some cookies may affect site functionality, including login, course access, and preference storage. Where required, we use cookie controls to record consent choices for non-essential cookies.

Browser settings and related tools can be used to limit non-essential cookies.

Contact Information

Privacy email
[email protected]
Telephone
+56 2 2123 5234
Mailing address
Calle Puerta del Sol 12, 2690000, El Tabo, Valparaíso
Privacy contact
Use the listed contact channels for questions about this policy or the handling of personal data.
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